Saturday, May 14, 2011
Pongo's Kitchen & Tap - Thai/Burgers, Petaluma
Parking: in shopping center parking lot
Last Visited: June 2, 2012
Food: 3 stars
After James told me about Pongo's, I tried to find some information about them on the internet, but only found a very sparse Facebook page. There were some good reviews on yelp, but no visible web presence - no photos, no menu - with a name like Pongo's, I wasn't clear about what kind of restaurant I would be going to try out.
Service was friendly and I saw that a lot of patrons knew the restaurant owners. However, some of the people assisting with serving tonight weren't familiar with the menu or even what table numbers corresponded with which location. Also, as the restaurant began to fill up and we were finishing our meal, it took a long time for someone to come back to clear the table and bring the check.
Pongo's has a lot of potential, but they have a few kinks to work out. They need a more prominent sign outside because the temporary one isn't very eye-catching. All of the staff need to be familiar with the menu, otherwise, they need to stay behind the counter or assist in some other manner. They need to build a stronger web presence to attract new clients. Fortunately, the food is delicious - good enough that I would go back and try more of their menu, but until these other things get worked out, it will be harder to pull in new people and get them to keep coming back.