It's sad to be writing this post, but alas, I have encountered a recent increase in contaminants. Here is a run down of past and recent encounters (look for these under the label 'yikes') - a continuation of Foreign Objects in My Food:
Restaurant Peony, Oakland - Visited: 2001
- Clothespin in the Seafood Soup - dine in, found by the waiter as he served the soup
- How they handled it: The server took the clothespin out of the soup with his hand and placed it on the plate holding the serving bowl. Served the soup as though nothing happened. Horrible!
Silver Dragon, Oakland - Visited: 2004
- Bug in the shrimp appetizer - dine in
- Didn't notify them because it was a wedding banquet
John Ash, Santa Rosa - Visited: 2006
- Live Worm in the salad under a pork chop - dine in
- How they handled it: No apology. Busser whom we told about the problem brought the manager more than ten minutes later who started by saying 'heard you had a visitor' and told us the salad was organic and twice-washed. The waiter offered to give us free dessert which we declined. Did not remove anything from the bill. Horrible!
Zuzu, Napa - Visited: 2006
- Hair in the artichoke and mushroom salad - dine in
- How they handled it: Apologized and offered a replacement. When we declined, they took it off the bill. No further mention of it throughout the meal. Server and hostess saw us as we left, but had no goodbye greeting or further apology. Lack of customer service. Horrible!
Morimoto Napa - Visited: 2011
- Hair found in the Nigiri Sushi - dine in
- How they handled it: Server took the food away and apologized. Came back with a replacement nigiri. Did not remove anything from the bill and told us he hoped we had a nice meal at the end of the meal with no mention of the hair again. Talked to the manager as we left the restaurant and expressed disappointment that nothing was removed from the bill. Lack of customer service. Horrible!
Wild Fox, Novato - Visited: 2011
- Dead Bug in my salad - dine in
- Didn't notify them because it was a birthday celebration
Hung's Kitchen - Visited: January 2013
- Hair in the Braised Pork Rib Stew - dine in, found halfway through the dish
- How they handled it: Asked if we wanted to still eat the dish. Took off half of the cost of the item on the bill since we had eaten half. Okay, if the first comment had not been made. Room for improvement.
Ongpin, South San Francisco - Visited: January 2013
- Hair in the Pancit Miki-Bihon - take out
- How they handled it: Apologized. Offered to provide a replacement if I brought the dish back to their restaurant.
Cooking Papa, San Mateo - Visited: April 2013
- Hair in the Braised Tofu with Vegetables, dine in, found midway through the dish
- How they handled it: Apologized. Asked if we wanted a replacement and when we declined, they took it off the bill. They handled it okay.
Chang Puak, South San Francisco - Visited: April 2013
- Hair in the Beef Tendon Stew - dine in, found before I took a bite
- How they handled it: Apologized when it happened. Made a replacement and took the item off my bill and apologized again after. They handled it very well.
No comments:
Post a Comment